Think of it as a sport

'It really is a moment of personal contact and signaling whether we are still doing well', says Margriet van Rikxoort, Payroll Manager at employment agency Actief Werkt . 'We can easily check the loyalty of our clients and payroll employees via the ClientFeedbackMonitor. This way we can optimize our work process and build an even better relationship.'

Already a year ago, Actief Werkt! the CustomerFeedbackMonitor to investigate customer loyalty. By deploying the monitor using the NPS method, the temporary employment agency receives direct feedback from its customers and flex colleagues. At various points in the customer journey, they indicate why they do or do not recommend Actief in their network. 'As an organisation, we can take immediate action in the event of any complaints or put the customer/payroll employee in the spotlight with a compliment.'

'You can solve a lot by calling us and you ensure that we still have a satisfied customer. It is not a final judgment, the customer really does not want to bore you. They actually help you improve the work process. It really is about that bit of attention. And it is clear that we are already doing this well to a large extent. The NPS shows that we are recommended to give the employees of Actief Werkt! Een a very nice compliment, I think!', says Margriet.

Customer satisfaction is a top priority at Actief Werkt! Quality manager Carin van den Blieck: 'As an organization we need continuous customer feedback in order to improve. By using the CustomerFeedbackMonitor, measuring customer satisfaction has been automated and has become a continuous process. This provides us with the right management information at any time of the day to be able to help our customers even better and achieve our goals.'

For more information about the Customer FeedbackMonitor and Actief Werkt! , please contact Carin van den Bliek. Call 06 22 23 69 66 or email carin.vandenbliek@actiefwerkt.nl .