Customer Service Employee

Do you dream of a job where growth and customer focus come together? Then this is your opportunity to work as a customer service employee at this innovative company in Waalwijk !

As a customer service employee, you and your team of 10 colleagues are the first point of contact for customers. You have a wide range of tasks, ranging from processing orders to supporting representatives. You ensure timely and accurate processing of orders, monitor the process and contribute to exceeding customer expectations. You are proactive, solution-oriented and effortlessly build strong customer relationships. Your responsibilities include:

• Entering orders and ensuring a smooth flow;
• Provide support to the warehouses and carriers;
• Updating orders and information via the CRM system;
• Assisting with quotations, reports and sending sample packages;
• Monitoring processes such as transport costs, delivery times and prices.

About the client

The client is active in the professional horticultural sector. The focus is on creating sustainable solutions, such as pots and trays made from recycled plastic. With a turnover of millions and various production locations spread across Europe, they strive for continuous growth and development. The sales, administration, logistics and personnel & organization departments are part of the head office in Waalwijk . The production departments are spread over different locations. 

What we offer you:

• A dynamic working environment in which growth and development are central;
• A gross monthly salary between € 2,500 - € 3,500 depending on experience;
• A 13th month at the end of the year;
• The possibility to work partly from home;
• Flexible working hours 7:00 am and 6:00 pm;
• €0.23 travel allowance, from the first km;
• Contributing to a sustainable future in the horticultural sector.

What we ask of you:

• At least one year of experience in a similar position;
• Excellent command of Dutch and English, German or French is an advantage;
• Accurate, flexible and good communication skills;
• Proactive working attitude and commercially oriented;
• Good knowledge of MS Office and ERP software.

Interested?

Are you ready for this challenging role and do you want to be part of the team? Then apply immediately and send your CV and motivation letter. We look forward to your application!