Customer service employee breakdown maintenance

Are you strong in communication? Do you also have a service-oriented attitude? Do you have experience in a similar position? And are you available at short notice? Then we are looking for you!

We are looking for a customer service employee for our client in Apeldoorn . In this position you are responsible for reporting malfunctions and reporting them to the correct department. 

These are your duties:

• Taking telephone reports; 
• Managing the mailbox and sending various emails to colleagues; 
• Prioritizing the incoming reports;
• Assisting in scheduling technicians for repair jobs; 
• You check the reports drawn up with the report and forward them to the client;
• Internal contact with your colleagues to provide other departments with the correct information; 
• Making quotations and sending them to the customer. 

This is a position for at least 32 hours per week, but preferably for 40. You will work at the office in Apeldoorn and will agree with your manager which working hours you will work. 

About the client

Our client is a company that provides service for various types of malfunctions. With national coverage, they ensure that every service call will be resolved as quickly as possible. Furthermore, it is a stable employer, with a pleasant working atmosphere in the workplace. 

Within this organization you will have the opportunity to follow various courses and/or training. In addition, during your training period you will shadow various technicians so that you can see what is happening. 

What we offer you:

• A job for a longer period of time; 
• 8.33% holiday pay for every hour worked; 
• 25 vacation days based on full-time employment; 
• A Friday afternoon drink and regular company outings; 
• Paid weekly or every 4 weeks; 
• You can start at short notice; 
• The opportunity to develop yourself and various career opportunities; 
• After the temporary employment period you will receive a contract directly from the client. 

What we ask of you:

• You have MBO+ work and thinking level; 
• You master the Dutch language, spoken and written; 
• You have good communication skills and have experience in a similar position; 
• You are stress-resistant and often think in solutions; 
• Good knowledge of MS Office and you can handle different systems well. 

Interested?

For more information about this vacancy or about our client, you can contact us by telephone by calling 055-522 13 87, emailing apeldoorn@actiefwerkt.nl or sending a WhatsApp message to 06-51 31 55 68. Have you become enthusiastic about this position? We look forward to receiving your application!