Customer service employee

Are you looking for a challenging position as a customer service employee at an international company in Amersfoort ? Then we are looking for you!

As a customer service employee, you work closely with your colleagues from the customer support team to provide the best service. In addition to working closely with your colleagues, you are also the team coach when the manager is absent. You will then manage your colleagues and help them with issues that they cannot solve themselves. 

The customer support department works 7 days a week in two shifts. These shifts are from Monday to Friday from 07:00 to 15:30 or from 09:30 to 18:00. On Saturday and Sunday you work from 08:00 to 17:00, whereby you are scheduled an average of 1 to 2 weekend days per month, for which you will of course receive an extra compensation. It is therefore important that you are somewhat flexible in your weekly schedule.

As a customer service employee you are responsible for:

• Processing incoming orders;
• Point of contact for customers, both by telephone and by e-mail;
• Recording customer interactions in the system;
• Identifying problems and transferring them to the appropriate department or manager.

We are looking for a new colleague who is available full-time, 40 hours per week (32 hours is negotiable) and works accurately. They aim for a long-term collaboration and offer abundant opportunities for both personal and professional development.

About the client

The client is a global player in the field of warehousing. They want to offer the best service for their customers and they do this together. The employer spends a lot of time on its employees and there is a positive working atmosphere. 

What we offer you:

• A monthly salary between €2,500 and €3,600 (from 21 years) based on 40 hours per week, depending on experience;
• On Saturdays you will receive a surcharge of 50% and on Sundays a surcharge of 100% on top of your hourly wage;
• You will receive a travel allowance of €0.23 per km from 4.5 km one way;
• You will receive an annual employee bonus;
• Possibility of direct employment with the client;
• Pension accrual by the employer from day 1;
• Possibility to work from home with appropriate compensation;
• 25 days of vacation;
• 8% holiday pay.

What we ask of you:

• You are available 40 hours per week (32 hours is negotiable); 
• You preferably have 2 to 4 years of experience in a customer contact position;
• You have experience in the logistics sector;
• You are available twice a month on a weekend day;
• You have at least an MBO work and thinking level;
• You have a good command of Dutch and English.

Interested?

Are you the customer service employee we are looking for?! Apply now!

Do you have any questions? Please do not hesitate to contact us at 033 - 303 5947!