Customer-service employee.

As a Customer Service Employee you are the first point of contact for our customers. You answer questions, handle complaints and provide support with various aspects of our services. You communicate clearly and friendly, both by telephone and via e-mail and chat. In addition, you are proactive in solving problems and finding suitable solutions for our customers. You also regularly check whether products in stock need to be reordered. You can work independently and accurately and are available for 24-40 hours a week. Working on Saturdays is no problem for you, the working hours are from 8:30 AM to 5:30 PM during the week and on Saturdays you work from 8:00 AM to 5:00 PM.

• Answering incoming phone calls, emails and chats from customers.
• Handling questions, complaints and requests in a professional manner.
• Registering customer information and updating customer data in the system.
• Collaborate with other departments to resolve customer issues and implement improvements.

About the client

Our client is a large family business with several store branches spread across Nederland and Belgium. They specialize in a diverse range of products, including garden machinery, furniture, tools, clothing and much more. As a growing company, they welcome everyone with open arms and strive to be there for everyone. That is why they are looking for a candidate who shares the same commitment and is enthusiastic about learning and possibly growing within the company.

What we offer you:

• A challenging job in a dynamic working environment.
• Opportunities for personal development and career opportunities.
• Salary from €2400 gross based on work experience.
• A pleasant and collegial working atmosphere.
• 25 vacation days, 8.33% vacation pay and travel expenses reimbursement from 10 km.

What we ask of you:

• Minimum MBO working and thinking level.
• Excellent communication skills in Dutch, both oral and written.
• Customer-oriented attitude and empathy.
• Flexible, including working on Saturdays.
• Experience in a customer service position is an advantage.

Interested?

Are you the customer-oriented team player we are looking for? Then apply immediately and click on the apply button below. If you have any questions, please do not hesitate to contact us by calling 0495-542974 or emailing weert@actiefwerkt.nl .