Commercial office employee / Consultant

We are looking for a consultant who is part of the Customer Experience team and works closely with the Cloud development team. Your task package consists of 3 important pillars:

1. Training  (You transfer knowledge to our customers and know how to fully organize the customer's environment according to the customer's needs)
2. Customer Success  (You maintain contact with our existing customers and to identify any questions and needs)
3. Support  (You provide solution-oriented support to customers via an online system, occasionally by telephone and via online meetings)

The ideal candidate must have a mix of analytical skills, be able to switch at different levels and easily connect with customers. Social skills are of great importance. You are further structured in your way of working. You enjoy working remotely (mainly via Google View). Some knowledge and experience in ICT are essential. 

About the client

Originally a Belgian company that specializes in developing software packages for accountants. 35 colleagues in Belgium, 4 colleagues in Nederland . The clear mission of this company is clear: to become the very best and most innovative CRM solution for accountants throughout Europe! The team is a very driven team of creatives with an enormous passion for their product and for their customers. Do you also want to be part of this enthusiastic and ambitious team that strives for top quality? Do you have a passion for technology? We would like to invite you for a cup of coffee and a first introduction! We offer you an inspiring working environment with this client where you can develop yourself, both professionally and personally. 

We are looking for a consultant who is part of the Customer Experience team and works closely with the Cloud development team.

What we offer you:

• Our client is a pioneer in full remote work  and flexible hours , which ensures a positive work-life balance for their employees! You immediately start working for them;
• An attractive salary with nice extras:
  • tech gear
  • internet allowance
  • pension scheme
  • a 40 hour week with 32 vacation days
• You will receive training on the job;
• They offer many opportunities for personal growth where you can use all your talents and where there is room for your own initiative;
• They have a culture in which the team, sharing knowledge and happiness are central! And that of course also includes great team and company events  !

To promote health and team cohesion, challenges are organized via Strava (once a quarter, as well as team outings). You have online consultations with your colleagues every day! 

In addition to a gross salary of € 3,200 per month, there are various allowances and benefits, including an allowance of € 20 per month, a material allowance of € 500 per two years, an additional € 350 for a car of the business and supplies. No cell phone reimbursement is provided.

What we ask of you:

What are we looking for in you?

• You have relevant work experience;
• You have an excellent command of the Dutch language;
• You are customer-oriented and communicative, customer contacts give you energy;
• You are proactive, analytical and always ready to turn problems into opportunities;
• You are enterprising, self-organizing and want to get to know our software inside and out as quickly as possible;
• Affinity with software & the world of accountancy is a plus;
• You are a real team player;
• You are in possession of a valid driver's license.

Interested?

Our client attaches great importance to a stable CV. The position concerns a position for 40 hours per week. You can arrange your working hours yourself on working days between 7:00 AM and 7:00 PM.

Would you like to know more first? Please feel free to call us on 023-5540100 or email hoofddorp@actiefwerkt.nl . Don't you have any doubts at all? Then you can simply apply directly! We look forward to receiving your motivation and CV!