Technical Support Employee

Are you technically skilled and do you excel in communication? Then join our enthusiastic team as a Technical Support Employee! In this role you will work with our team to ensure optimal customer satisfaction through collaboration and targeted solutions.

As a Technical Support Employee you are an essential part of our Service Department. Together with the team leader, service technicians and your colleagues, you are responsible for receiving, registering, analyzing and advising incoming telephone and digital service requests. If possible, you handle these directly or delegate them to the right colleagues with the required expertise. Thanks to your technical knowledge, you can quickly find the best route.

You monitor the progress and planning of service requests, ensure efficient handling and provide timely feedback to all parties involved. You also work on drawing up, managing and optimizing Service Information Sheets and record work instructions for the administrative process.

About the client

Our client is originally a down-to-earth and solid company. Practical, reliable, flexible, where quality is of paramount importance. The emphasis is on high-quality and innovative equipment, excellent service and support. The supplier of better and smarter packaging solutions. 

What we offer you:

You work full-time and can count on:

• An excellent gross salary between € 3776 and € 4568 depending on experience and education
• Good secondary employment conditions, such as travel expenses and training opportunities
• A dynamic and collegial working environment
• Opportunities for personal growth and professional development
• Your own contact person
• Useful ' Mijn Actief ' App

What we ask of you:

You strive for results and have excellent communication skills. 
You also bring:

• HBO working and thinking level
• Experience in a similar position is an advantage.
• Excellent command of the Dutch, German and English language
• Willingness to delve into packaging techniques
• Skill in reading technical diagrams
• Experience with Microsoft Office and affinity with various software
• Quality-oriented, solution-oriented and structured work attitude

Interested?

Does this position appeal to you? Then respond quickly via the button. If you have any questions or would like more information, please contact the office Emmen by telephone 0591-745355, of course you can also app 06-82 05 75 75 or by email emmen@actiefwerkt.nl

Judith, Marleen, Isa and Erna from Team Emmen are Actief ready for you!