Customer service employee

Do you want to play an important role in supporting international customers, including large industrial bakeries? As a Customer Service Employee, you ensure the smooth running of service requests and maintenance requests, from planning to administration. Apply Now!

In this dynamic role you are the link between customers and the internal organization. You deal with various issues and ensure that customers can quickly resume optimal production. 

What are you going to do?

You start your day by preparing and planning service visits, ensuring flawless logistics organization, from flights to hotel reservations.
You record requests in the ERP system (ISAH) and follow them up. During the day you are in direct contact with customers, handling service requests by telephone and email. Whether it concerns solving technical problems or providing information, you are ready to help customers in English.

You are also responsible for managing replacement parts. You arrange purchasing and ensure that they are at the right location on time, so that the customers' machines are operational again quickly. 

Finally, you take care of various administrative tasks to ensure that everything runs smoothly.

About the client

Our client is a family business that has grown into a technological player where everything revolves around the processing, packaging and sandwiching of cookies, biscuits and crackers. 

What we offer you:

• A salary indication between €3,300 - €3,750 per month; 
• 27 vacation days  and 13 adv days (CAO Metalektro);
• The ability to 'sell' ADV days annually;
• A fixed monthly commuting travel allowance  based on 0.23 cents per KM;
• A good pension fund at PME . Of which 50% is invested by our customer;
• Attractive employee benefits such as financial compensation for uncovered healthcare costs, a sports subscription or a contribution for a new bicycle to work;
• A good work-life balance: you are given the opportunity to organize your working hours flexibly ;
• Internal and external training to maintain your personal development and product and system knowledge; 
• A challenging job in an innovative, specialist and international company;
• A  permanent contact person at Actief Werkt! where you can go with all your questions and for support;
• A cookie with coffee every day!

What we ask of you:

• MBO / HBO working and thinking level;
• Affinity with working in a technical environment;
• Good command of the Dutch and English language, both oral and written. Do you speak another language besides Dutch or English? Great, because the customers are located all over the world. 

Interested?

Take advantage of this vacancy and apply today! 

If you have any questions, you can reach us on the following number: 010 - 318 2808 or send an email to vlaardingen@actiefwerkt.nl . 

We look forward to hearing from you!