Customer service employee

Be part of the efficient Customer Service back office team and enjoy flexible working hours that reduce travel time and workload!

As a back office customer service employee, you are the linchpin in customer service for our client. From processing orders to careful coordination with internal and external parties, you ensure that everything runs smoothly.

Responsibilities: If you do not fill this role, customer service processes will be disrupted. Your key responsibilities include:

• Receiving and processing incoming orders.
• Coordination with various parties to optimize the customer experience.
• Accurate processing of activities and preparation of reports.
• Invoicing of services provided.

You can achieve this by working on:

• Efficient processing of orders.
• Proactive communication with internal and external stakeholders.
• Accurate reporting and follow-up.

About the client

Our client is an important player in logistics. They help companies manage their goods flows, such as storage and transport. They are located in the port and have a lot of experience. Our client's customers rely on reliable service and expertise. They understand how complicated global logistics can be and that is why they offer tailor-made solutions. The team is always ready to collaborate and come up with new ideas. We strive for good quality and the desire for customers to be successful. In short, the aim is to be the best logistics partner for companies all over the world.

You work together with colleagues who are just as driven as you. We value a positive working environment and offer plenty of room for development.

What we offer you:

You can count on a 37.5-hour working week. This way you can get started with confidence. In addition, we offer:

• A gross salary of up to a maximum of € 3,803 per month.
• Flexible working hours and the option to work from home.
• A job for a longer period of time
• 25 vacation days per year for a good work-life balance.
• Growth and development opportunities to further your career.
• Travel allowance of €0.21 per kilometer and a pension scheme from day 1. 
• (online) Training opportunities. 

What we ask of you:

We are looking for someone who can work well together, with excellent communication skills and an active approach. You can handle stressful situations well and maintain an overview, even under pressure. In addition, you have:

• Excellent command of the Dutch and English language.
• A completed MBO education.
• Proactive and solution-oriented thinking.
• If you have an affinity with logistics, this is an advantage. 

Interested?

Take advantage of this vacancy! 

Apply via the button below. Would you like more information first? Call 0115-695538 or email terneuzen@actiefwerkt.nl