Customer service coordinator

Do you want to be part of a dynamic  team that strives for top customer service within shipping/container transport? Are you a proactive professional who finds satisfaction in providing timely solutions and maintaining a consistently high level of service? Then Ocean Network Express is looking for you for the role of Customer Service Coordinator in Rotterdam ! As a Customer Service Coordinator, you are the key in providing first-line responses to questions and requests from our Key Accounts. You will work closely with the Customer Administration team and utilize advanced self-service tools on our website to deliver a superior customer service experience.

Your most important tasks as a Customer Service Coordinator:

• Your focus is on providing a high level of service to the Key Accounts. 
• You promote self-service tools and technology capabilities while ensuring compliance with company rules and regulations. 
• You advise the customers.
• You strive to achieve the KPIs and follow standard business procedures. 
• You actively work on improving effectiveness and productivity so that customer service is constantly optimized. 

About the client

Ocean Network Express (ONE) was founded on July 7, 2017 after integrating the scheduled services of Kawasaki Kisen Kaisha ("K" LINE), Mitsui OSK Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity will have its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States and Brazil.

What we offer you:

Working at Ocean Network Express means working at a moving and customer-oriented organization. They have a beautiful building in the bustling Rotterdam . This location is best accessible by public transport. We also offer you:

• Immediately employed by Ocean Network Express.
• A salary depending on education and experience.
• A full-time job for 38.75 hours per week. 4 days is negotiable!
• 26 vacation days per year.
• A monthly salary as holiday pay.
• A travel allowance of €0.21 per kilometer with a maximum of €200 per month.
• A 13th month.
• The possibility to work from home for two days when you work full-time.
• Home work allowance of €2 per day.
• Pension via PGB.
• Collective health insurance through Zilveren Kruis.
• Fun outings with your team

What we ask of you:

As a person you are customer-oriented and service-oriented. You understand the importance of customer satisfaction and will do everything you can to meet and even exceed expectations. In addition, you have:

• At least 1 year of experience as a customer service employee, preferably in shipping, transport or logistics.
• Excellent command of the Dutch and English language.

Interested?

Excited about the position of Customer Service Coordinator? Apply directly via the apply button. Or if you would like more information, please contact recruitment & selection consultant, Femke Link on telephone number 06-12421696 or email femke.link@actiefselect.nl .

An assessment is part of the application procedure.

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